Refund Policy

This policy explains how to request a refund for RoyaGPT purchases provided by DA Online Services Studio.

Effective date: October 5, 2026

1. Website Purchases (Credit Packs)

Website purchases are processed by Paddle.com, our Merchant of Record. Refunds are returned to your original payment method through Paddle.

  • 14-day window: you can request a refund within 14 days of purchase.
  • Unused pack: if you have not used any credits from the pack, you receive a full refund.
  • Partially used pack: you receive a refund proportional to the unused credits from that pack.
  • Technical errors and duplicate charges: if you were charged twice, or credits were not added to your balance, we will fix it or refund you in full at any time.
  • When a refund is issued, the corresponding credits are removed from your balance.

Credits are deducted only after an interpretation is successfully generated; if an interpretation fails for any technical reason, nothing is deducted.

2. How to Request a Refund

We usually respond within 2 business days. Refunds typically appear on your statement within 5–10 business days, depending on your card issuer.

3. Mobile App Purchases

In-app purchases and subscriptions are processed by the Apple App Store or Google Play. Refunds for these must be requested from Apple or Google directly under their policies, as we cannot refund those payments.

4. Your Statutory Rights

This policy does not affect any mandatory consumer rights you have in your country, including the right of withdrawal in the EU and UK where applicable.

5. Contact

For any refund questions: /

⚠️ Important: Interpretations are educational, based on classical interpreters' writings. They are not definitive, do not predict the future, and do not replace consulting people of knowledge. Allah knows best.